ISS International SpA is an Italian company active in the Oil & Gas and Energy of strong international focus and provides integrated engineering services customized on its customers all over the world.

At its heart, ISS International SpA holds the culture and spirit of know-how with a strong vocation to growth, internationalization, and market positioning.

Considering the nature of its services, ISS International SpA has among its priorities the customer satisfaction by paying careful attention to the monitoring and analysis of quality both delivered and perceived.

We want to be among the top suppliers of the Global market for:

• knowing the needs and requirements of our clients through a direct communication with them;
• understanding how it develops our market area and be always at the forefront;
• being who brings innovation to our market: we never liked to “copy” because those who copy always come second, or even last;
• constantly remember that the success of our customers runs parallel to ours.

To get that far, we are aware that we need to:

• include in our company culture the principle of continuous improvement, applying it day by day at the personal and team level;
• be convinced that our first and irreplaceable resource shall consist of people with their skills and knowledge, with the experience of older people and the enthusiasm of the young, with their creativity and with the desire to be part of a team. To our success, we are convinced that it is essential that those who work with us are proud of what they do and why they do it;
• remember to have the potential to fill those free spaces of the market and grow it as a point of reference for our customers;
• consider our suppliers as partners, rather than just providers of labor and materials, to share with them our needs and our expectations, even the expectations of our customers since we bring them to our team.

We are proud of what we do and we want our customers to be proud of us to be part of their business.

In this sense, ISS International SpA promotes the diffusion of the culture of quality at all levels of the company, including through the implementation of a system according to ISO 9001.

ISS International SpA intends to pursue the quality of services provided and therefore the satisfaction of regulatory requirements and contractual and customer requirements.

In order to achieve it, ISS International SpA has identified the following critical success factors and decided to pursue them with commitment and determination:
For services provided:

• standardization of methods and design systems, implementation, management, monitoring, and verification of the results of the services provided;
• gradual improvement of standards;
• continuous updating and expansion of the services provided;
• development and maintenance, of the level of professionalism of critical human resources;
• development and maintenance of the technological level;
• the active contribution of all staff to the achievement of business objectives;
• the definition and application of management control systems on the quality of processes and services.

For human resources:

• development of the company know-how;
  satisfaction, motivation, and involvement of staff;
• awareness of the roles, responsibilities, and objectives of everyone;
• attention to human relationships.

For infrastructure and working environment:

• workspaces, equipment, and technologies developed in accordance with the needs of stakeholders and mandatory requirements;
• comfort and safety in workplaces.

For business processes and the organizational system:

• the application of techniques and methodologies of quality agreements as a means to manage and control the company’s business;
• efficiency and effectiveness in all business activities;
• strategic partnerships with Providers;
• prompt and effective communication at all levels;
• continually improve the effectiveness of the system through its analysis and implementation of improvement plans.

The Management of ISS International SpA is committed to:

• fulfill directly or through delegation of authority to other business functions, all necessary actions to an effective implementation of this Quality Policy;
• prepare appropriate actions to ensure that the Quality Policy should be available and explained to staff at all levels;
• to take appropriate corrective action where and when the conduct of the company deviates from the established Quality Policy;
• promote any action that will ensure the involvement of all staff in the change process towards continuous quality improvement, motivating properly with the most appropriate procedure.

In particular, it gives specific responsibility to the Quality Manager for the diffusion of the Quality Policy, through ad-hoc meetings, and for the involvement of staff and consultants employed by the Company through the practice of participative leadership.